RETURN POLICY

By visiting Cascadeslux.com, you are accepting the practices described in this Return Notice.

You are therefore advised to go through carefully as failure to abide by same will result in a no return of goods forming the complaint/s or monetary sum expended in the intended purchase of same.

What are the conditions for returning an item?

Requirement for a valid procedure

  • Proof of purchase (original order confirmation number, invoice, etc.);
  • Reason for return has to be valid and return acceptance conditions met (check out above);
  • Return form returned with the product; and
  • Full names, address, contact/e-mail address and bank account details.

Return Conditions
Should there be any item damaged due to our transportation, and/or the goods delivered were not the expected goods, and/or you suddenly had a change of mind, and/or the delivered product does not fit description, and/or a wrong product was delivered, and/or product delivered is found to be defective, and/or condition of product does not meet expectation/s upon delivery, and/or certain parts of delivered product were missing, and/or delivered product had incorrect content, please contact our customer service within 24 hours for claim purposes. Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted.

Once your product is retrieved we will perform a quality check.
If the quality check is successful, we will refund you according to your requested refund method. This will happen within 10 days starting from when your return request was submitted. Note that if the quality check is unsuccessful, you will not be refunded and will be sent back your product.

How to Return a Product?

Before returning an item, please check our Return conditions already stated above to make sure your item is eligible for return.
You have 7 calendar days to notify us that you want to return your product after its reception.

If your return meets all the requirements, your returns can be done with the following information details:

Email: info@cascades.com

Phone: 09069999715

Head Office: 37b, Fola Osibo Road, Lekki Phase I, Lekki Lagos.

Availability: Monday-Friday: 8:00am – 9:00pm West African Time (WAT)

How do I track my return status?

We will keep you updated by email and/or SMS about the status of your return. If any question please do not hesitate to call our customer service at 09069999715 or 07062843663

Can I return my items after the timeline to return has expired?

Sorry, returns are not possible after the 7 days return period. You can reach our team for further questions at info@cascades.com If you experience issues after our return/exchange period has elapsed, you can claim your warranty (if any) from the authorized service centre of the brand.

What should I do if I want to exchange a product and it is either sold out or not available?

You will have to return your product, within the 7 days after the delivery, and place a new order when it becomes available again. Please do not hesitate to contact our Customer Service Centre at 09069999715, who will offer the closest available substitute of the product to you.

If I request for a replacement, when will I get it?

It will take between 5 and 13 days to send you the replacement depending on your product and location. Please refer to the product page on …………for further information about delivery time.

Do I have to pay for shipping charges when I return a product?

Shipping costs are non-refundable and return shipping fees are your responsibility.

What is the “Shipped from Overseas” Return Policy?

We do not accept returns if size does not fit, or if you dislike the product (colour, material, style). We encourage you to carefully check full description of the items and confirm it will meet all your expectations before placing your order.